Last-minute packing before a holiday feels like the most important thing in the world.
What if you forget something? Passport, tickets, money, surely you’ve remembered all of the essentials – but what about toilet paper?
Passengers aboard a recent United Airlines flight must have felt like they were using the infamous Glastonbury portacabins when they realised that the crew had forgot to stock toilet paper – meaning they had to use cocktail napkins.
Gretchen Holland, a United Airlines passenger, told ABC: “That’s disgusting, that’s just so terrible.
“If I’m paying for a ticket, that should include the price of toilet paper.”
United Airlines later issued a statement saying: “We apologize to our customers on this flight for the inconvenience and would like the opportunity to welcome them back.”
The airline explained that the ten-hour flight from San Francisco to London would have been delayed if the plane had stopped to stock toilet paper once the shortage was discovered.
“Which is more important: making your connecting flight or having to wipe with paper towels?” asked travel advice author Edward Hasbrouck of ABC.
“Is this a big deal? No.”
Although forgetting to stock toilet paper is not the worst thing the crew could have done the debacle adds insult to injury, as United Airlines was recently ranked lowest among airlines on the American Customer Satisfaction Index.
Image courtesy of ABC7 News video, with thanks.
