Whether we like it or not, the world around us is changing, and this definitely applies to online gambling operators.
The websites now have nothing to do with those from a few years ago, so it is no surprise that people often get confused.
The first thing that gamblers do when they need help is to reach out to the help section, where they can find different contact options like a live chat.
Although not all operators have quality services, you can find excellent customer support, especially if it’s a live chat form like the one at Unibet, which is in a league of its own.
Even if this is not the contact option you like, there are many other things to choose from, but it seems like people are more comfortable with the most popular alternative.
Most people can agree that this is the world’s leading contact option.
It does not require you to talk to someone on the phone, which is something that not a lot of people are comfortable with.
Moreover, it is way faster than emailing because the latter takes a lot of time.
For better or worse, the live chat option at an iGaming site is different and has specific rules, so this article is about to reveal more details regarding those things.
It is usually not 24/7
As much as we want to say that the live chat option will be available all the time, the reality is that this is not the case.
Some gambling brands will provide you with a around-the-clock support service, but those sites are not available in all parts of the world.
Consequently, there is a good chance you will need to use something else if you need to contact someone late at night.
In terms of the working hours, support departments start operating at around 8am and operate until 10pm.
Of course, it depends entirely on the gambling site, so always go through the working hours before you start playing.
Something to bear in mind is that a lot of gambling platforms are lying about the fact that they have a 24/7 live chat.
They advertise that this is the case, but if you visit the help section, you see that you are only allowed to send an email 24 hours a day.
Needless to say, this does not mean that the support team will be available when you need it.
You won’t get answers to more complicated questions
A lot of gamblers hope they can rely on the live chat to assist them when needed, but this is not the case.
There might be some operators whose live chat service will be able to do that, but most places do not fall into this category.
You will be able to find answers to things like how to get a bonus and how to make a deposit but do not expect this feature to help with an account issue or something similar.
For those types of questions, you will have to send an email or contact a special customer support department that specialises in such things.
You will only be able to use the live chat in English, at least most of the time
One of the reasons why some gambling websites are so successful is because they are available in many parts of the world.
To make their customers feel special, those brands try to help clients in their local language or dialect.
Unfortunately, this only applies to a handful of gambling websites because most of them will only let you use the live chat in English.
This is probably not that big of a problem for most clients because they use the English version of the gambling website.
However, others may have difficulties when they need to learn more about the payments.
The live chat is rarely available on mobile devices
Despite the fact that gambling websites do everything they can to improve people’s experience on a mobile device, companies have yet to focus on the customer support team.
You may be able to use different bonuses, try all gambling sections, and even make deposits, but this does not apply to the live chat.
As mentioned, there are always exceptions to these rules because they are not set in stone.
Some of the more innovative companies find ways to offer the same services as they have on the desktop website, but this process takes time.
We expect all live chat options found on a different gambling platform to become available in the future.
